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Jovie Horizon
Home / Return & Refunds Policy

Return & Refunds Policy

Return Eligibility

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, in original packaging, and include proof of purchase.

Non-Returnable Items

  • Items marked as final sale

  • Used or damaged items not caused by shipping issues

  • Gift cards or downloadable tech products (if applicable)

How to Initiate a Return

  1. Contact us with your order number and reason for return.

  2. Once approved, you will receive return instructions and a shipping label (if applicable).

  3. Ship the item back to us in its original condition.

Note: Return shipping costs may be deducted from your refund unless the item is defective or incorrect.

Refund Process

  • Once we receive your return, we will inspect the item and notify you of the status.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Original shipping costs are non-refundable.

Damaged or Wrong Items

If you received a damaged or incorrect item, contact us within 7 days of receiving your order. We will provide a replacement or a full refund at no cost to you.

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    Our Story

    Welcome to Jovie Horizon, your one-stop destination for all your outdoor and travel needs. We are passionate about helping you explore the great outdoors and embark on unforgettable adventures. At Jovie Horizon, we believe that the journey is just as important as the destination, and we strive to provide you with the best gear and products to enhance your outdoor experiences.From hiking and camping to backpacking and road trips, we offer a wide range of high-quality products to make your outdoor and travel adventures more enjoyable and comfortable.

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